TERMS OF SERVICE

1. Introduction

Welcome to Gold Vault USA ("GVC," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website, services, and communications, including but not limited to SMS/text messaging, email, voice calls, and any other communication channels.

By accessing our website, submitting information through our forms, or engaging with our communications, you agree to be bound by these Terms. If you do not agree, please do not use our services.

Age Requirement

2. About Our Services

Gold Vault USA provides financial services related to precious metals reclamation and investment opportunities. Our services include:

• Educational information about gold and silver reclamation investment opportunities
• Investor qualification and onboarding services
• Communication services including voice, SMS, and email
• Access to investment-related materials through controlled disclosure processes

3. Important Disclaimers

NO GUARANTEES: Past performance is not indicative of future results. We make no guarantees regarding investment returns or performance. All investments carry risk, including the potential loss of principal.

ACCREDITED INVESTORS: Certain investment opportunities may be available only to accredited investors as defined by applicable securities laws. Verification of accredited investor status may be required.

4. SMS/Text Messaging Terms & Conditions

4.1 Consent to Receive SMS Messages (Opt-In)

By providing your mobile phone number and opting in to receive SMS messages from Gold Vault USA, you expressly consent to receive recurring automated text messages from us at the phone number provided.

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

4.2 Types of Messages

You may receive SMS messages related to:

• Appointment confirmations and reminders
• Follow-up communications regarding your inquiry
• Educational content about our services
• Updates on your application or qualification status
• Important service notifications
• Customer support responses

4.3 Message Frequency

Message frequency varies based on your interactions with our business. Messages will be directly related to the services you have requested. We do not send promotional content without specific consent.

4.4 Opt-Out Instructions

You can cancel the SMS service at any time. Simply text "STOP" to any message.

• Upon sending "STOP," we will confirm your unsubscribe status via SMS
• Following this confirmation, you will no longer receive SMS messages from us
• All opt-out requests are processed immediately
• You may also opt out by contacting us at (407) 810-6055 or [email protected]

4.5 Rejoining Instructions

To rejoin our SMS program after opting out, simply sign up as you did initially through our website or by contacting us directly, and we will resume sending SMS messages to you.

4.6 Help & Support

Reply HELP for assistance or contact us at [email protected]

Customer support is available during regular business hours.

4.7 Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. Gold Vault USA is not responsible for any charges incurred from your carrier.

4.8 Carrier Information

Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

4.9 SMS Data Protection Statement

4.10 Privacy Policy

For privacy-related inquiries and detailed information about how we handle your data, please refer to our Privacy Policy: https://goldvaultusa.com//privacy-policy

4.11 Industry Standards & Legal Compliance

Our SMS messaging program adheres to carrier compliance requirements, industry standards established by the CTIA (Cellular Telecommunications Industry Association), and all applicable federal and state laws, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act.

5. Voice Communications

By providing your phone number, you consent to receive calls from Gold Vault USA, including calls from our AI-powered assistant "Jennifer" and from our team members. Calls may be recorded for quality assurance and compliance purposes. You may opt out of voice communications at any time by informing us during a call or by contacting us directly.

6. Email Communications

By providing your email address, you consent to receive email communications from Gold Vault USA, including educational content, follow-up messages, and service updates. You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly.

7. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
• SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive
• All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business Transfers:

• In case of mergers, acquisitions, or sale of assets
• In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

8. User Responsibilities

You agree to:

• Confirm that you are at least 18 years of age
• Provide accurate and truthful information
• Not misrepresent your identity or qualifications
• Use our services only for lawful purposes
• Not attempt to circumvent any security measures or access controls

9. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing emails by clicking "unsubscribe" in our emails
• Opt-out of SMS messages by replying "STOP"
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 14.

10. Data Security

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

11. Intellectual Property

All content on our website and in our communications, including text, graphics, logos, and software, is the property of Gold Vault USA or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Gold Vault USA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OUR SERVICES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID US, IF ANY, IN THE TWELVE MONTHS PRECEDING THE CLAIM.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Los Angeles County, California.

14. Changes to These Terms

We may update these Terms periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website. Your continued use of our services after any changes constitutes acceptance of the new Terms.

15. Contact Information

For questions about these Terms, to exercise your rights, or to opt out of communications:

By using our website and services, you consent to these Terms of Service.